Customer service

Help with an active engagement.

Acknowledged within 1 business day 09:00–18:00 UTC−3, Mon–Fri JV BUSINESS GROUP LTDA CNPJ 44.472.436/0001-59

Open a support request

Billing · Delivery · Refunds · Data

Your name *

Email on the account *

What is this about *

Invoice or project reference

Describe the issue * Dates, invoice numbers and screenshots let us resolve it on the first reply.

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Response commitments

Request type	Acknowledged	Resolved or answered
General question	1 business day	2 business days
Billing or invoice query	1 business day	3 business days
Refund or cancellation request	1 business day	5 business days
Late or disputed deliverable	1 business day	5 business days
Live campaign fault	Same business day	1 business day
Data protection request	1 business day	15 days (LGPD) / 1 month (GDPR)
Formal complaint	1 business day	5 business days, in writing

Reach a person

joaosnunes8576@proton.meEvery message is read by the managing partner +55 31 98802-9395WhatsApp and phone — 09:00 to 18:00 (UTC−3)

Registered officeRua Rio Grande do Norte, 1435 — Sala 708, 7º andar, Savassi, Belo Horizonte — MG, 30130-138, Brazil

Escalation

Level 01Your day-to-day contactMost issues are resolved here, usually on the first reply.
Level 02The managing partnerNot resolved in 5 business days? Reply to the thread with "Escalate" in the subject line. João Vitor reviews it personally.
Level 03Written final responseWe issue a written decision with reasons, and set out your options if you disagree with it.
Level 04External routesBrazilian consumers may use consumidor.gov.br or a Procon office. Data protection complaints may go to the ANPD, or to your own supervisory authority in the EEA or UK.

Before you write

These pages answer the most common questions directly:

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Common questionsStudio FAQ